Privacy Policy

Last updated: 14 September 2026

At Clearance Home Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or otherwise interact with our business.

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Southland Holdings Ltd, trading as Clearance Home Store.

Business Address:
Southland Holdings Ltd
3 Appledore Terrace
Walsall
WS2 3DU
United Kingdom

Email: hello@clearancehomestore.com

1. Information We Collect

When you use our website or purchase from us, we may collect personal information including your name, billing and delivery address, email address, telephone number, order and transaction information, products you have viewed or purchased, and any correspondence you have with us.

We may also collect technical information about how you use our website, including your IP address, browser type, device information and website usage information.

Payment information is processed securely through our payment providers. We generally do not receive or store your complete payment card details.

We may also receive information from third parties that help us operate our website and fulfil orders, including Shopify, payment providers, delivery companies and marketing platforms.

2. How We Use Your Information

We may use your personal information to:

* Process, manage and fulfil your orders.
* Process payments and refunds.
* Arrange deliveries and returns.
* Provide customer service.
* Communicate with you regarding your orders.
* Respond to enquiries and complaints.
* Prevent fraud and protect the security of our website.
* Maintain and improve our website and services.
* Meet our legal, tax and accounting obligations.
* Protect our business and our customers.
* Send marketing communications where permitted by law or where you have provided consent.

You can unsubscribe from marketing communications at any time.

3. Our Legal Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

* It is necessary to perform a contract with you, such as processing and delivering an order.
* We have a legal obligation to process or retain certain information.
* We have a legitimate business interest which does not override your rights and interests.
* You have provided your consent.

Where we rely on consent, you may withdraw your consent at any time.

4. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services online.

Information you provide when using our store may therefore be processed by Shopify as necessary to provide its services to us and in accordance with its own privacy practices.

5. Payments

Payments may be processed through Shopify Payments and/or other payment providers made available through our website.

Your payment information is transmitted securely to the relevant payment provider.

Payment providers may process your personal information in accordance with their own privacy policies and legal obligations.

6. Delivery and Order Fulfilment

We may share information with couriers, delivery companies, fulfilment providers and other service providers where necessary to fulfil and deliver your purchases.

This information may include your:

* Name
* Delivery address
* Email address
* Telephone number
* Relevant order information

We only provide information that is reasonably necessary for the relevant provider to perform its services.

7. Cookies

Our website uses cookies and similar technologies.

Cookies may be used to:

* Make our website function correctly.
* Remember your preferences and shopping basket.
* Understand how visitors use our website.
* Measure website performance.
* Improve our website and services.
* Provide personalised advertising or marketing where you have provided the appropriate consent.

Where required by law, non-essential cookies will not be placed on your device until you have provided consent.

You can manage your cookie preferences through the cookie controls available on our website and through your browser settings.

8. Marketing

If you subscribe to our mailing list or otherwise consent to receiving marketing communications, we may contact you about products, promotions, sales, special offers and other Clearance Home Store news.

You can unsubscribe at any time by clicking the unsubscribe link contained in our marketing emails or by contacting us at hello@clearancehomestore.com.

Unsubscribing from marketing communications will not prevent us from sending necessary communications relating to an order you have placed.

9. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business.

These may include:

* Shopify.
* Payment processors.
* Delivery and fulfilment providers.
* Website and IT service providers.
* Analytics providers.
* Marketing and advertising providers.
* Accountants, lawyers and other professional advisers.

We may also disclose personal information where required by law, regulation, court order or another lawful authority, or where necessary to establish, exercise or defend legal claims.

10. International Transfers

Some companies that provide services to us may process personal information outside the United Kingdom.

Where your personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements and that appropriate safeguards are used where required.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

* Fulfil and maintain records of orders.
* Handle customer enquiries and complaints.
* Maintain appropriate accounting and business records.
* Resolve disputes.
* Prevent fraud.
* Meet our legal, regulatory and tax obligations.

Different categories of personal information may therefore be retained for different periods.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your Rights

Under UK data protection law, you may have certain rights regarding your personal information, depending on the circumstances.

These may include the right to:

* Request access to the personal information we hold about you.
* Request correction of inaccurate or incomplete information.
* Request deletion of your personal information in certain circumstances.
* Request restriction of certain processing.
* Object to certain processing.
* Request the transfer of certain personal information.
* Withdraw your consent where processing is based on consent.
* Object to the use of your personal information for direct marketing.

To exercise any of these rights, please contact us at hello@clearancehomestore.com.

We may need to verify your identity before processing your request.

14. Children’s Privacy

Our website is not intended to collect personal information directly from children.

If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to address the situation in accordance with applicable law.

15. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology or legal obligations.

When we make changes, the updated Privacy Policy will be published on this page and the Last updated date will be amended.

We recommend reviewing this Privacy Policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy, your personal information or how we handle your data, please contact us:

Clearance Home Store
Operated by Southland Holdings Ltd
3 Appledore Terrace
Walsall
WS2 3DU
United Kingdom

Email: hello@clearancehomestore.com

If you are unhappy with how we have handled your personal information, you also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.